Access & security
Sign in to your invited account
Use your current sign-in method and the account assigned access. Shared sign-in does not grant staff or company permissions.
Open private access
Platformz and OrcheSphere share customer sign-in. Use the sign-in method available for your account and complete any required verification or authenticator challenge. Staff tools and company workspaces still check the active membership and permissions assigned to that identity.
- Check that you are on the intended Platformz or OrcheSphere sign-in page.
- Choose the method you normally use for this account.
- Complete verification, then check the assigned workspace before beginning private work.
- Do not forward a verification link or share a password, authenticator code or recovery code.
- Public sample credentials do not open private staff tools or establish customer membership.
If the account or workspace is missing
If a session expires, sign in again using your current method. Where that method sends email, check the address and normal junk-mail filtering. An invitation does not override a revoked membership. A different provider identity is not automatically linked merely because it reports the same email address; use the verified account-linking process or ask the responsible administrator for help.
- Ask a team manager to check staff membership.
- Ask the company owner to check OrcheSphere membership and the identity it is assigned to.
- Use an existing verified session when linking another sign-in method; do not share credentials as a workaround.
Useful sign-in evidence
Send only enough information for the administrator to locate the invitation and understand the failure.
- The portal, sign-in method and time of the attempt.
- The visible error and which verification step could not be completed.
- The invited address through an authorized private channel, with no token, password or recovery code.
Need help with your workspace?
Open a private support request with the steps, expected result and business impact. Leave out passwords, API keys and payment details.
Open client support