Access & security
Choose the right Platformz portal
Use Platformz for expert services and your service purchase account. Use OrcheSphere for subscriptions, connections and company administration.
Choose by the work you need to do
The marketing website, staff portal and Orchesphere have different purposes and access checks. Knowing which one you need prevents a missing invitation from looking like a broken website.
- Use the public website to review services, customer work and discovery.
- Use the staff portal for authorized sales CRM or manager tools.
- Use orchesphere.ai for product signup, subscriptions, paid connectors and company workspace access.
- Sales staff and managers have different management permissions.
- Customer or prompt-engineer access does not grant sales CRM access.
Understand review access
Where enabled, the demo uses public sample data and displays its review credentials. Changes there stay in the sample experience. Demo access cannot create a staff session, reveal real contacts or grant customer permissions.
- Check whether the screen is labeled as a demo.
- Use your invited email for private work.
- Ask the relevant team manager or workspace owner about missing access.
If a link redirects you
The application separates public marketing, staff tools and customer workspaces by host. A redirect may be sending you to the correct portal rather than indicating a failure.
- The public page or portal you intended to open.
- The final hostname and visible error, without private URL tokens.
- The kind of access you expected: sales, management or customer workspace.
Need help with your workspace?
Open a private support request with the steps, expected result and business impact. Leave out passwords, API keys and payment details.
Open client support