HELP & DOCUMENTATION

Billing, handover & training

Understand the purchased scope, resolve order questions and prepare the people who will use the work.

PRACTICAL GUIDES

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Use the current service description and agreed engagement to distinguish discovery from implementation and continuing support.

Contact the team with the order reference before repeating payment or assuming that a fulfillment update changes the financial record.

Agree the source, data, access, documentation and responsibilities the receiving team needs to use and support the work.

Teach the actual tasks and exceptions the team will own, then agree how maintenance and improvement requests will be handled.