Send a support request the team can act on

Give the request a clear starting point

Existing clients can open Client support from their assigned Orchesphere workspace. Create a request there to keep the conversation and current status with the customer context. For a general Platformz question or a new project, use the contact page or [email protected].

1. Choose the correct customer workspace and create a support request.
2. State the task, what happened and the result you expected.
3. Choose the request type and priority, then explain the business impact.

• Keep one issue or closely related set of symptoms in a request.
• Do not send passwords, API keys, private sign-in links or unrelated customer records. Attachments are not accepted in the support form.

Make the example reproducible

Include the portal, environment, time and a short sequence of steps. If the behavior is intermittent, describe when it last worked and what differs between a working and failed example.

• A redacted error or screenshot showing the relevant labels.
• A safe record or order reference through a private channel.
• Actions already attempted and their confirmed results.

Set expectations with the engagement

Support coverage, priority handling and service terms depend on the agreed engagement. Public guidance does not establish a response-time commitment.

• Identify a person the team can contact for clarification.
• Say which business deadline is affected and why.
• Keep follow-up evidence with the same private support reference where available.